Returns & Exchanges

At BLUETTI, we stand behind the quality of our portable power stations and solar solutions with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your items in their original packaging for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the device in its original box including all cables, manuals, and accessories to ensure safe transit back to our facility.

• 3.
  Ship the Product

  Affix the provided shipping label to the exterior of the box and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund or ship your replacement within 5-7 business days.